Popular Articles

81. CDP Hygiene

    Last Updated: 02/27/2024 in Platform features Audience Builder (Segmentation) Complex Audience Builder (Advanced Topic)
    Conducting the following processes will help to keep your CDP at optimal speed. User Permissions  As your team experiences turnover, it’s important to notify the Ascent360 team that their account permissions are no longer needed This assists...

82. Ascent360 Raptor Service - How to Restart

    Last Updated: 06/01/2023 in Data and integrations Raptor Windows Service
    If the Ascent360 Support team requests that you restart your pre-configured Raptor Service, please follow the below process:  Go to the computer where the Raptor Service is installed. This would either be by using Remote Desktop Connection or b...

83. Working with HTML Content Blocks

    Last Updated: 03/17/2023 in Platform features Email Designer Using the Editor
    In some instances, you may need to add specific HTML to your email without using a content block. In those cases, you can use the custom HTML block to insert valid HTML into your email.

84. Users & passwords

    Last Updated: 05/15/2025 in Account and billing

85. What is the difference between an individual, customer and a prospect?

    Last Updated: 06/07/2023 in Getting Started Guide Getting Started FAQs
    The Ascent360 CDP has three different classifications for "people" records. These are: Individuals: An individual is a unique contactable person in the database after matching and de-duplication. An individual can be either a Customer or a Prosp...

86. Email Attribution: What it is and how it works

    Last Updated: 06/07/2023 in Platform features Marketing Campaigns Revenue Attribution
    Ascen t360  has a proprietary revenue attribution system to measure revenue from email campaigns.  Because Ascent360 provides an omni-channel Customer Data Platform to capture and combine data from multiple source systems, Ascent360 is well-posit...

87.  Secure Notes

    Last Updated: 01/21/2026 in Data and integrations Data Security
    Ascent360 recommends using PrivNote or SafeNote to securely send passwords, API keys, and other sensitive credentials.  Privnote and SafeNote are free, web-based services that allow you to securely send private notes via the web. It...

88. Getting Started with SMS Marketing

    Last Updated: 02/26/2025 in Platform features SMS Marketing Training Videos
    Curious about SMS marketing? This 15 minute webinar offers helpful information on getting started with this new channel. Your browser does not support HTML5 video. Getting Started Here are the basic steps involved...

89.  Add a Custom Unsubscribe Form to an Email Design

    Last Updated: 01/28/2025 in Platform features Email Designer Using the Editor
    How to use a custom unsubscribe ascent360 form in an email design

90. Overview

    Last Updated: 02/26/2024 in Platform features Audience Builder (Segmentation)
    There are two main methods of building an audience in the Ascent360 platform: 1. Audience Builder a. “Advanced Query” within Audience Builder 2. Complex Audience Builder When to use “Audience Builder”? For one-time communication/promoti...

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