Popular Articles

31. How Ascent360 defines email permission for contacts under CASL

    Last Updated: 03/08/2024 in Data and integrations Email Permissions
    Email contacts that are known Canadians will be processed under Canadian Anti-Spam Law (CASL) rules.  Identifying CASL Applicable Individuals Ascent360 identifies individuals as Canadians if they have a known address in Canadian territory or if ...

32. Email Tracking Parameters

    Last Updated: 06/20/2025 in Platform features Email Designer Email Settings
    If you utilize Google Analytics UTM tracking, Ascent360 can automatically append a tracking string to each of the links in your emails. Setting this up in Email Settings allows you to set default Tracking Parameters for all your emails. With a...

33.  Upload List Email

    Last Updated: 03/21/2025 in Platform features Email Designer Using the Editor
    Your browser does not support HTML5 video. Overview The " Upload List Email " feature allows users to quickly send emails or texts from the Ascent360 CDP to recipients that may not already be in the database or accessible through an ex...

34. Ascent360 Raptor Service Install & Uninstall Instructions

    Last Updated: 05/08/2025 in Data and integrations Integrations Inbound Integrations Raptor Windows Service
    Ascent360's "Raptor" Windows Service can collect data from any database system located on a Windows network. Prior to downloading and installing the Raptor Service, please review the technical specifications outlined in Ascent360 Raptor Service - T...

35. Ascent360 Aggregates

    Last Updated: 11/10/2023 in Data and integrations Platform Architecture
    The Ascent360 Platform calculates Customer Aggregates from your source system data. These fields can be extremely valuable for marketing! These "aggregated fields" are re-calculated each night with any new data that enters the system.  Definition...

36.  Email Reports

    Last Updated: 09/16/2024 in Reporting Email Reporting
    Visit the email reports pages to learn more about the performance of your email campaigns. Check out the emails that had the highest engagement and where there may be opportunities for growth.

37.  Email Training Videos

    Last Updated: 09/16/2024 in Platform features Email Designer Training Videos
    Training videos for designing and sending emails

38. Live Chat Support

    Last Updated: 08/15/2025 in Support
    We have live chat support available Monday through Friday, during normal business hours.  Here's how it works: Click the blue "Help" icon in the bottom left of your screen. This opens the Help Center.  Click 'Chat', which opens a chat threa...

39. Getting Started with SMS Marketing

    Last Updated: 03/05/2025 in Platform features SMS Marketing
    Curious about SMS marketing? This 15 minute webinar offers helpful information on getting started with this new channel. Your browser does not support HTML5 video. Getting Started Here are the basic steps involved...

40. What is an "Individual" in Ascent360?

    Last Updated: 10/07/2022 in Getting started guide Getting Started FAQs
    When customer records are loaded into the database, Ascent360 employs a thorough sanitation, matching, and de-duplication process to determine a “Golden Record” for each individual. This article will help you understand which records Ascent360 will ...

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