Popular Articles

41. What Happens When I Disconnect My Source System Data?

    Last Updated: 07/08/2024 in Account and billing
    If Ascent360 detects a disconnected data source, Ascent360 will reach out to the client via a Help Desk support ticket.  Disconnecting a data source interrupts the data flow into your Ascent360 marketing platform. Ascent360 will no longer be rece...

42. Acoustic - Activating your Acoustic ID

    Last Updated: 09/08/2022 in Data and integrations Integrations Outbound Integrations Acoustic
    This article applies to Ascent360 users who use Acoustic to send emails. User: Activate your ID After your admin adds you to Acoustic, you will receive an email to activate your Acoustic ID.   Enter and confirm your password. Your email add...

43. Contactability Reporting

    Last Updated: 02/15/2024 in Reporting Database Reporting
    The contactability page explores the different ways you can contact people in the CDP. Learn more about the types of consents, email metrics and postal contactability of the people in your CDP.

44. Getting Started: Designing an Email

    Last Updated: 12/21/2022 in Getting started guide
    Email > All Designs or Select "Design" on the Ascent360 Home Page Use the Ascent360 Email Designer to build targeted and relevant marketing communication to be sent to an Audience. Create a New Email There are multiple ways to get started des...

45. Allow Ascent360 Access to Your Facebook Ads Account

    Last Updated: 10/26/2022 in Data and integrations Integrations Outbound Integrations Facebook
    Before you Begin: Accept Facebook’s Terms of Service Use the link below to accept the terms. Please replace %%Account Number%% with the account number you are accepting: https:\\business.facebook.com\ads\manage\customaudiences\tos\?act=%%Account...

46. Ascent360 Raptor Service - How to Restart

    Last Updated: 06/01/2023 in Data and integrations Integrations Inbound Integrations Raptor Windows Service
    If the Ascent360 Support team requests that you restart your pre-configured Raptor Service, please follow the below process:  Go to the computer where the Raptor Service is installed. This would either be by using Remote Desktop Connection or b...

47. Sending Domain and DNS Records

    Last Updated: 08/25/2023 in Platform features Email Designer Initial Setup/Implementation
    If you are using the Ascent360 Email Sending Platform to send emails, Ascent360 will configure your "From" and "Reply-to" addresses for you to get started.  Sending from the Shared Ascent360 Domain By Default, Ascent360 will setup most new clien...

48. Webhook Data Collection

    Last Updated: 05/29/2025 in Data and integrations Webhooks
    Webhook Overview What is a Webhook? Webhooks offer a simple, real-time way to send data from client applications to Ascent360. They are widely used for efficient, event-driven data sharing. Clients can integrate webhooks to send relevant data (...

49. Field Types

    Last Updated: 06/07/2023 in Platform features Audience Builder (Segmentation)
    Configuring a Text Field To configure a text field, use the center arrow buttons to move values from “Possible Values” to "Selected Values" to include them in your audience. Configuring a Numeric Field To configure a number field, choose w...

50. How to build audiences using web tracking data

    Last Updated: 07/31/2025 in Data and integrations Web Tracking Pixel
    Note: You must have the Ascent360 "web tracking pixel" installed on your website to begin collecting this type of data in the platform. Once the pixel is installed, you will begin seeing tracking data in Audience Builder (under the "Web Tracking" ...

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